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Collections Account Specialist

Requisition #


Physical Location

Brooklyn Center, Minnesota

Posted Date


Schedule Type


Dept. Name

Solution One

Hours Per Week





Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin. A not-for-profit health care system, Allina Health cares for patients from beginning to end-of-life through its 90+ clinics, 12 hospitals, 16 pharmacies, specialty care centers and specialty medical services that provide home care, senior transitions, hospice care, home oxygen and medical equipment, and emergency medical transportation services. Allina Health is a vibrant, growing organization with opportunities to suit your professional skills and a diverse work environment to match your specific interests. We believe employees are our greatest asset and are dedicated to helping you develop and maximize your professional skills.

The Commons, located in Minneapolis, is the headquarters of Allina Health, a not-for-profit health care organization serving patients and communities. Approximately 1,600 corporate and administrative service employees work at offices within Midtown Exchange, the site of the historic Sears retail complex at Chicago Avenue and E. Lake Street. This community landmark, adjacent to the campus of Abbott Northwestern Hospital, part of Allina Health, is the second largest building in Minnesota and includes offices, an internationally themed public market and residential units.


Req ID: 64569
Account Specialist are responsible for inbound/outbound fielding, and resolving calls from patients/insurance companies/attorneys/departments regarding hospitals, clinics, and laboratory accounts. The representative must resolve questions and perform tasks related to: obtaining payment over the telephone from patients/guarantors, resolving patient balances by offering and accepting all appropriate payment arrangements, updating incomplete or missing information on accounts to insure that billing is correct, perform balance reviews, understand charges, note follow-up entries on account, respond to patient’s inquiry on why insurance did not pay, provide accurate information and facilitate resolution to customer and third party inquiries while representing the company in a professional and positive manner, facilitate and resolve any request or actions that are received from facilities.


High School Graduate or equivalent, minimum; two years post high school education or degree preferred.


Knowledge of basic accounting principles, two years of call center/medical/insurance/collections experience preferred, minimum of two years computer experience with tested data entry skills, ability to work collaboratively in a team environment. Must have a basic understanding of medical terminology and medical office procedures so that patient questions are resolved.
  • Communication: effective communication through professional written and verbal skills, ability to build positive working relationships outside the immediate work group
  • Computer skills: keyboarding and 10-Key proficiency, mouse proficiency, proficient with PC applications in a Windows environment, minimum, with MS Word and Excel, Outlook, internet capabilities
  • Organizational: able to prioritize workload, able to handle expected volume of work, adapts well to change, able to quickly problem solve and escalate appropriate problems to supervisor, able to multi-task
  • Compliance: maintain accuracy of assigned work, compliance with all rules and regulations, accreditation standards and laws that apply.
  • Personal Effectiveness: develops positive relationships by making others feel their concerns and contributions are important. Relates well to all kinds of people; builds appropriate rapport; listens; builds constructive and effective relationships; uses diplomacy and tact; truly values people

Work Schedule

  • Monday to Friday 8 am - 4:30 pm.
  • 40 hours/week
  • Non-contract
  • Benefit Eligible

Location/Community Information

With an unbeatable location, Brooklyn Center, Minnesota, is nestled along the banks of the Mississippi River, just a short commute to downtown Minneapolis. The City prides itself on its 522 acres of parks and nature centers, quality education, convenient health care, accessible transportation, and the historic Earle Brown Heritage Center. Brooklyn Center has a progressive plan for the future for the whole community -- residents, businesses, and visitors. Because of the great home values and housing opportunities, many people are choosing to buy and live in Brooklyn Center.

Brooklyn Center:

  • Located 10 miles North of the Twin Cities
  • Population = 29,172

Community Resource Links:

Community Information School Digger

Explore Minnesota MN Dept of Education

Minneapolis St. Paul MagazineSt. Paul Pioneer Press

Twin Cities Living MagazineStar Tribune


If you are interested in becoming part of our award winning team of professionals, please apply online today. Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.

Requisition #