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Patient Access Specialist - Intermediate

Requisition #


Physical Location

Coon Rapids, Minnesota

Posted Date


Schedule Type


Dept. Name

RCM Registration Mercy

Hours Per Week



Mercy L113 Service Wkrs


Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin. A not-for-profit health care system, Allina Health cares for patients from beginning to end-of-life through its 90+ clinics, 12 hospitals, 16 pharmacies, specialty care centers and specialty medical services that provide home care, senior transitions, hospice care, home oxygen and medical equipment, and emergency medical transportation services. Allina Health is a vibrant, growing organization with opportunities to suit your professional skills and a diverse work environment to match your specific interests. We believe employees are our greatest asset and are dedicated to helping you develop and maximize your professional skills.

The Commons, located in Minneapolis, is the headquarters of Allina Health, a not-for-profit health care organization serving patients and communities. Approximately 1,600 corporate and administrative service employees work at offices within Midtown Exchange, the site of the historic Sears retail complex at Chicago Avenue and E. Lake Street. This community landmark, adjacent to the campus of Abbott Northwestern Hospital, part of Allina Health, is the second largest building in Minnesota and includes offices, an internationally themed public market and residential units.



Req ID: 58816
  • Use resources, tools and procedures to complete registrations for complex account(s)
  • Identify Prior Authorizations for services. Complete required documentation in Excellian. Complete additional follow up per department procedures. Obtain cost information and explain waiver process to patient as necessary.
  • Use resources, tools and procedures to complete accounts in assigned work queues.
  • Explain copays, coinsurance, and/or deductible to patient(s) and collect on financial obligation owed. . Complete high-level screening for appropriateness of financial programs and/or referral to Med Eligible Services. Offer resources to patient and explain the program options available. Refer patient to PAS-Senior as necessary.

For example but not limited to:

  • Mentor staff.
  • Maintain neat and orderly work and patient areas.
  • Assist with patient navigation throughout the facility.
  • Provide patient assistance.
  • De-escalate basic situations including patient complaints.
  • Use a work station on wheels and push a patient in a wheelchair.
  • Special projects as directed by department leaders.


  • High school diploma or GED required


Two years of customer service experience required. One year experience in revenue cycle or insurance required; in a health care setting preferred. Proficient with computers and programs including Word, Excel, and Outlook. Proven strong customer service skills with an exceptional ability to listen and communicate to others. Working knowledge of medical terminology and/or health care insurance as demonstrated by prior experience/education. Experience in a team orientated environment essential.

Ability to:

  • Multi-task in a fast-paced environment.
  • Handle and manage financial payments.
  • Develop rapport with a wide variety of customers in a short timeframe.
  • Demonstrate basic knowledge of English language in both verbal and written context.
  • Self-motivate and multi-task in an effective manner that includes organizing and prioritizing the work in a timely manner.
  • Remain calm in stressful situations.
  • Utilize critical thinking skills while working through complex situations.
  • Work independently with little supervision.
  • Work independently with little supervision.

Work Schedule

  • 0.5 Evening/Night, every other weekend.
  • First weekend, 10p start time.
  • Benefit Eligible
  • Must attend 2-3 week full time training, Monday - Friday, day hours

Location/Community Information

The city of Coon Rapids is a fast growing community on the Mississippi River just 20 minutes north of Minneapolis-St. Paul, and the metropolitan area gateway to the northern part of the state. Coon Rapids offers excellent access to highways, dynamic community shopping centers with major retail anchors, and a wide variety of recreational activities including neighborhood and regional parks, a municipal golf course, indoor ice arenas, hiking and biking trails and swimming pools.

Coon Rapids:

  • Located 14 miles North of Minneapolis and 20 miles Northwest of St. Paul
  • Population = 63,000
  • Service area = 413,500

Community Resource Links:

Community Information School Digger

Explore MinnesotaMN Dept of Education

Minneapolis St. Paul MagazineSt. Paul Pioneer Press

Twin Cities Living MagazineStar Tribune


If you are interested in becoming part of our award winning team of professionals, please apply online today. Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.

Requisition #