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Patient Accounts Resolution Specialist - Associate

Requisition #


Physical Location

Minneapolis, Minnesota

Posted Date


Schedule Type


Dept. Name

RCM-Customer Service

Hours Per Week





Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin. A not-for-profit health care system, Allina Health cares for patients from beginning to end-of-life through its 90+ clinics, 12 hospitals, 16 pharmacies, specialty care centers and specialty medical services that provide home care, senior transitions, hospice care, home oxygen and medical equipment, and emergency medical transportation services. Allina Health is a vibrant, growing organization with opportunities to suit your professional skills and a diverse work environment to match your specific interests. We believe employees are our greatest asset and are dedicated to helping you develop and maximize your professional skills.

The Commons, located in Minneapolis, is the headquarters of Allina Health, a not-for-profit health care organization serving patients and communities. Approximately 1,600 corporate and administrative service employees work at offices within Midtown Exchange, the site of the historic Sears retail complex at Chicago Avenue and E. Lake Street. This community landmark, adjacent to the campus of Abbott Northwestern Hospital, part of Allina Health, is the second largest building in Minnesota and includes offices, an internationally themed public market and residential units.



Req ID: 65800

Are you looking for an opportunity to utilize your call center or billing skills in a professional medical setting? This opportunity is right for you! We are seeking call center representatives to join our Patient Account Resolution team to best assist the patients of Allina Health with their medical billing concerns. High School Graduate or equivalent

This role is responsible for, Handling inbound calls, with the ability to effectively communicate as demonstrated through professional written and verbal skills with our patients. Utilize professional communication skills in order to resolve patient balances. Listen to patient concerns, attempt to reach a resolution, refer calls/accounts to the appropriate area at the facility if needed.


High School Graduate or equivalent


  • Minimum of 1-2 years of call center, medical billing, insurance, or collections experience
  • Knowledge of basic accounting principles
  • Ability to work collaboratively in a team environment
  • Able to effectively communicate through professional written and verbal skills
  • Basic computer knowledge and skills

Work Schedule

  • 40 hours per week
  • Monday - Friday
  • 8 AM - 4:30 PM
  • No weekends
  • Non-contract Benefit Eligible

Location/Community Information

Minneapolis boasts being both cosmopolitan yet small enough that you can find a place to call home whether on a lake, golf course, or in an adjoining suburb. With the fast pace of activity there are professional sports, theater, or enough parks for a quiet walk. The area has numerous schools and colleges, both public or private, and enough teams for all weekend athletes to join.

  • Located in Minneapolis
  • Population = 380,000
  • Service Area = 2,882,245

Community Resource Links:

Community Information School Digger

Explore Minnesota MN Dept of Education

Minneapolis St. Paul MagazineSt. Paul Pioneer Press

Twin Cities Living MagazineStar Tribune


If you are interested in becoming part of our award winning team of professionals, please apply online today. Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.

Requisition #