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Patient Access Spec-Int

Requisition #


Physical Location

River Falls, WI

Posted Date


Schedule Type


Dept. Name

Patient Access

Hours Per Week





Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin. A not-for-profit health care system, Allina Health cares for patients from beginning to end-of-life through its 90+ clinics, 12 hospitals, 16 pharmacies, specialty care centers and specialty medical services that provide home care, senior transitions, hospice care, home oxygen and medical equipment, and emergency medical transportation services. Allina Health is a vibrant, growing organization with opportunities to suit your professional skills and a diverse work environment to match your specific interests. We believe employees are our greatest asset and are dedicated to helping you develop and maximize your professional skills.

River Falls Area Hospital (RFAH) is located in western Wisconsin, just 30 minutes east of St. Paul, Minn., and is part of a shared medical campus that provides easy access to hospital services, an Allina Health primary care clinic, specialty clinics, a long-term care facility and a wellness and fitness center. With 270 employees, more than 174 affiliated physicians and 25 staffed beds, RFAH provides a full range of inpatient, outpatient and emergency services, as well as surgical, cardiovascular, cancer treatment and rehabilitation services to approximately 28,000 patients each year. 



Req ID: 65677
  • Greet patient in a respectful, warm, and professional manner by phone and in-person.
  • Follow appropriate processes to collect demographic and insurance information in system while maintaining accuracy.
  • Document issues and resolutions in Excellian Account Notes as necessary.
  • Use resources, tools and procedures to complete registrations for complex account(s)
  • Identify Prior Authorizations for services. Complete required documentation in Excellian. Complete additional follow up per department procedures. Obtain cost information and explain waiver process to patient as necessary.
  • Identify, verify and complete eligibility and benefits via electronic resources/phone, interpret results and enter into Excellian.
  • Use resources, tools and procedures to complete accounts in assigned work queues.
  • Explain copays, coinsurance, and/or deductible to patient(s) and collect on financial obligation owed. . Complete high-level screening for appropriateness of financial programs and/or referral to Med Eligible Services. Offer resources to patient and explain the program options available. Refer patient to PAS-Senior as necessary.

For example but not limited to:

  • Mentor staff.
  • Maintain neat and orderly work and patient areas.
  • Assist with patient navigation throughout the facility.
  • Provide patient assistance.
  • De-escalate basic situations including patient complaints.
  • Use a work station on wheels and push a patient in a wheelchair.
  • Special projects as directed by department leaders.


  • High school or GED required


  • Two years of customer service experience required.
  • One year experience in revenue cycle or insurance required; in a health care setting preferred.
  • Proficient with computers and programs including Word, Excel, and Outlook. Proven strong customer service skills with an exceptional ability to listen and communicate to others.
  • Working knowledge of medical terminology and/or health care insurance as demonstrated by prior experience/education.
  • Experience in a team orientated environment essential.

Ability to:

  • Multi-task in a fast-paced environment.
  • Handle and manage financial payments.
  • Develop rapport with a wide variety of customers in a short timeframe.
  • Demonstrate basic knowledge of English language in both verbal and written context.
  • Self-motivate and multi-task in an effective manner that includes organizing and prioritizing the work in a timely manner.
  • Remain calm in stressful situations.
  • Utilize critical thinking skills while working through complex situations.
  • Work independently with little supervision.

Work Schedule

  • Every Wednesday day shift, occasional weekends and holidays

Location/Community Information

Ranked one of the best small cities in the country by Demographic Daily, River Falls truly is a great place to work and live. The River Falls community has the advantage of maintaining a small town atmosphere while benefiting from all the resources of the Twin Cities just 35 minutes away. River Falls is home to the University of Wisconsin-River Falls and the Chippewa Valley Technical College. Whether it is taking advantage of the recreational opportunities of the Kinnickinnic River, a nationally recognized class one trout stream, River Falls invites you to Grow with the flow as a resident of our exceptional community. River Falls offers the perfect combination of small-town comfort, wide range of outdoor and cultural activities, diverse and active downtown, and convenient access to all that the nearby Twin Cities have to offer.

River Falls:

  • Located 35 miles East of the Twin Cities
  • Population = 14,343

Community Resource Links:

Community Information School Digger

Explore Minnesota MN Dept of Education

Minneapolis St. Paul MagazineSt. Paul Pioneer Press

Twin Cities Living MagazineStar Tribune


If you are interested in becoming part of our award winning team of professionals, please apply online today. Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.

Requisition #