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Medical Assistant - Complex Care Southwest Region

Requisition #


Physical Location

Saint Paul, Minnesota

Posted Date


Schedule Type


Dept. Name

SCT - Complex Care

Hours Per Week





Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin. A not-for-profit health care system, Allina Health cares for patients from beginning to end-of-life through its 90+ clinics, 12 hospitals, 16 pharmacies, specialty care centers and specialty medical services that provide home care, senior transitions, hospice care, home oxygen and medical equipment, and emergency medical transportation services. Allina Health is a vibrant, growing organization with opportunities to suit your professional skills and a diverse work environment to match your specific interests. We believe employees are our greatest asset and are dedicated to helping you develop and maximize your professional skills.

Allina Health Home Care Services provides skilled medical care for patients and families needing rehabilitation, advanced-illness or end-of-life care. With headquarters located in St. Paul, Minn., services are provided in 30 Minnesota counties, 24 hours a day, seven days a week.


Req ID: 60673
  • Provide patient care support and assist providers as instructed by the physician, provider or RN.
  • Administer therapies including medications, calling in provider authorized prescriptions, scheduling follow up visits (and prior authorization) or other support unique to a specialty provider.
  • Process prior authorizations or refills which require additional information outside of refill protocol
  • Provide patient care pre/post encounter or procedure, preventative or other health information per provider or RN.
  • Collaborate with Provider and team on improving and managing quality goals.
  • Demonstrate appropriate injection techniques including land marking, Sub Q, IM, Z track and Intradermal.
  • Room patients, manage patient flow and obtain adequate patient medical information/data.
  • Coordinate communication of medical information.
  • Confirm information with patient when necessary and document per practice.
  • Perform rooming and vitals according to Clinic Division standards..
  • Assist in the collection, labeling and processing specimens timely/accurately.
  • Keep patient informed of provider schedule and notify provider when patient is ready.
  • Follow through to resolve service problems promptly and professionally with the involvement of the appropriate clinic personnel.
  • Provide outbound calls to patients to follow up as directed which may include notifying patients of test results.
  • May be responsible for documenting the visit while in the exam room with the physician. As requested by physician.
  • Receive or initiate patient phone calls and follow practice or protocol while gathering pertinent data regarding the reason for call or patient request.
  • May confirm or reiterate patient symptom using patient's own words.
  • May arrange for appropriate appointment or forward to RN or provider for review/recommendation.
  • Provide standard community health information.
  • Document all encounters and patient interactions accurately and completely in EMR.
  • Return patient call with provider recommendation. If applicable, forward call to provider team member during absence.
  • Actively engage in Team Communication, huddles or other activities.
  • Participate in team discussion on ways to improve patient care, refine existing workflows or establishing new processes for improved patient care.
  • Schedule/cancel appointments for existing patients following standard practice.
  • May checkout and schedule follow up visits with provider or appropriate staff before patient leaves.
  • Ensure that required teaching supplies are restocked and readily available.


  • Graduate of an AAMA accredited Medical Assistant program and meets Allina Health requirements for education programs.


  • Current Medical Assistant certification through AAMA or must obtain AAMA certification within 12 months from date of hire. Non-Certified only through acquisition or grandfathered by special exception. BLS certification within 30 days of hire. Or – can be Registered with AMT registry within 12 months of date of hire.
  • Prefer minimum of one year clinic Medical Assistant experience. Experience working with electronic medical records program strongly preferred.

Ability to:

  • Utilize customer service skills in order to positively impact the experience of care for our patients, external customers and internal service partners.
  • Establish and maintain effective communication and excellent customer service skills.
  • Respond to various patient needs.
  • Communicate and work within a team environment effectively.
  • Perform vital signs, documentation, infection control, medication administration and emergency procedures (IE: CPR).
  • Maintain good organization, problem solving and judgment.
  • Follow all procedures and protocols for assigned work area.
  • Standing for long periods of time. Some bending, stooping, and stretching. Lifting patients to a maximum of 32 lbs. except in an emergency (i.e. patient falling). May lift items up to 50 lbs.
  • Keyboard & navigate within an electronic medical record work environment.
  • Staffs with clinical accountability that need to adapt/modify care or treatment based on the patient’s attributes in order to meet the patients and families care needs. Example: RN, Pharmacist, Respiratory Therapists.
  • Lifting 50 lbs maximum with frequent lifting and/or carrying of objects up to 25 lbs. In accordance with Allina Health’s Safe Patient Moving policy, lifting demands for patient moving tasks should not exceed 32 lbs. except in an emergency (i.e. patient falling).

Work Schedule

Monday through Friday, flexible business hours.
Southwest Region
Mileage Reimbursement

Location/Community Information

With beautiful natural settings along the Mississippi River, St. Paul embodies a large ethnically diverse population with restaurants, cultural entertainment, and shopping venues for everyone. Downtown St. Paul features a number of historic buildings including the State Capitol, the Fitzgerald Theater, the Landmark Center, the St. Paul Hotel, and breathtaking views of the Mississippi River. The city is also home to the Science Museum of MN, the Xcel Energy Center (home of the MN Wild hockey team), and the MN History Center. St. Paul offers many private, alternative, and public school options from elementary through college and a wide array of housing options from old historic homes to new construction. The Twin Cities is consistently ranked near the top of Fortune's list of best cities in the world for work and family. A healthy business climate, opportunities for employment, good transportation, and an entrepreneurial environment are amongst the contributing factors.

  • Located in St. Paul
  • Population = 270,000
  • Service Area = 1,600,000

Community Resource Links:

Community Information School Digger

Explore Minnesota MN Dept of Education

Minneapolis St. Paul MagazineSt. Paul Pioneer Press

Twin Cities Living MagazineStar Tribune



If you are interested in becoming part of our award winning team of professionals, please apply online today. Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.

Requisition #

Patient Care Suppt / Nrsg Asst