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Patient Access Spec-Assoc

Requisition #


Physical Location

Shakopee, Minnesota

Posted Date


Dept. Name

Patient Access

Hours Per Week



St Francis L113 Srvce & Mtnce


Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin. A not-for-profit health care system, Allina Health cares for patients from beginning to end-of-life through its 90+ clinics, 13 hospitals, 16 pharmacies, specialty care centers and specialty medical services that provide home care, senior transitions, hospice care, home oxygen and medical equipment, and emergency medical transportation services. Allina Health is a vibrant, growing organization with opportunities to suit your professional skills and a diverse work environment to match your specific interests. We believe employees are our greatest asset and are dedicated to helping you develop and maximize your professional skills.

St. Francis Regional Medical Center, located in Shakopee, Minn., provides an array of patient care services, including The Family Birth Place, Breast Center, Cancer Center, pediatric care, rehabilitation and sports medicine, as well as a range of health education and support groups. With 798 employees, 459 physicians and 86 staffed beds, St. Francis provides a full range of inpatient, outpatient and emergency services to more than 115,000 patients each year on a collaborative medical campus with more than 30 other providers. This unique structure enables St. Francis to combine the caring and compassion of a community hospital with the modern medical technology, specialties and services found in the metro area. It is jointly owned by Allina Health, Essentia Health Critical Access Group and HealthPartners.


Req ID: 66758
  • Greet and welcome patients
  • Access account
  • Check in or interview patient
  • Direct patient to appointment/procedure or give instructions
  • Verify eligibility and benefit information for payers and work assigned work queues
  • Collect financial obligations from patients and provide financial counseling when appropriate
  • Assist with site training
  • Perform other job-related duties as assigned
  • Identify accuracy trends


  • High school diploma or GED



  • 1-2 years general office experience required
  • 1 year customer service experience required
  • Experience working in a high volume, fast-paced environment
  • Experience working with customers to gather data


  • Proficient in use of PC - including Word, Excel spreadsheets, and Outlook E-mail
  • Must be fully proficient in Excellian and insurance verification including Healthia and insurance websites
  • Knowledge of the components of revenue cycle
  • Friendly and welcoming to patients
  • Ability to develop immediate phone rapport with a wide variety of customers
  • Experience collecting money
  • Comfortable asking for money in person or over the phone
  • Ability to respond to basic questions about Allina financial assistance programs
  • Demonstrate basic knowledge of English, spelling grammar and communication skills
  • Customer oriented, must always act in a positive, professional manner
  • Strong communication skills, diplomacy and empathy
  • Ability to de-escalate basic situations including patient complaints
  • Professional attitude
  • Ability to work in a team environment
  • Self-motivated
  • Ability to organize and prioritize work and multi-task
  • Activity demonstrate the core values in all interactions with others
  • Promote a harmonious working environment
  • Gossiping, complaining, and personal conversations, computer games, personal reading and personal phone calls are not allowed
  • Ability to push a patient in a wheelchair when necessary

Work Schedule

This Patient Access Specialist - Associate position will be scheduled for evening and overnight shifts in the Emergency Department and St. Francis Urgent Care. Shift start times may range from 11am to 11pm. This role also serves to call hospital-wide codes.

Location/Community Information

The City of Shakopee is located in the southwest corner of the Twin Cities metropolitan area, 23 miles from Minneapolis, on the Minnesota River. Residents of Shakopee enjoy both the atmosphere of a small town and the resources of a thriving metropolitan area. Incorporated in 1857 as a booming river town, today Shakopee is the county seat of Scott County, one of the fastest growing counties in the United States. The city has its own downtown central business district, regional medical center and business park and is home to regional entertainment attractions such as Historic Murphys Landing, Valleyfair Amusement Park, and Canterbury Park Racetrack.


  • Located 20 miles Southwest of the Twin Cities
  • Population = 34,000
  • Service Area = 120,000

Community Resource Links:

Community Information School Digger

Explore Minnesota MN Dept of Education

Minneapolis St. Paul MagazineSt. Paul Pioneer Press

Twin Cities Living MagazineStar Tribune


If you are interested in becoming part of our award winning team of professionals, please apply online today. Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.

Requisition #